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Frequently asked questions

Here are some common questions about our company.

What products does your store offer?

Our company specializes in diagnosing thermal bridges, insulation gaps, leak paths, ventilation issues, and moisture risk. We help homeowners / property owners find why a home feels cold, drafty, humid, or “stuffy” — and what to do next. Using IR thermography, blowerdoor airtightness testing, and indoor climate logging, we turn symptoms into measurable causes.

How can I contact customer support?

You can reach our customer support team by emailing info@fluxhaven.net, calling +31 (0) 64-56-056-56 or using the live chat on our website. Our dedicated team is available to assist with any inquiries or issues.

We’re committed to providing prompt and effective solutions to ensure your satisfaction.

What is your return policy?

We offer a 30-day return policy for all electronics. Items must be in their original packaging, unused, and include the receipt or proof of purchase. Refunds are processed within 5-7 business days of receiving the returned item.